Information
Delivery & Returns
Everything you need to know about receiving your Lighting Luxury order
Delivery Options
How We Deliver
Standard Delivery
Most lighting items including table lamps, wall lights, and smaller pendants are delivered via courier, typically within 3-5 working days. You'll receive tracking information once your order is dispatched.
- ✓ 3-5 working days
- ✓ Full tracking provided
- ✓ Delivered to your door
Specialist Delivery
Large chandeliers and statement lighting pieces require specialist handling. We'll contact you to arrange a convenient delivery date with careful white-glove service.
- ✓ Scheduled delivery date
- ✓ White-glove handling
- ✓ Careful inspection on arrival
Coverage
Where We Deliver
UK Mainland
Free delivery to all UK mainland addresses
Free
Highlands, Islands & Northern Ireland
Scottish Highlands, Northern Ireland, Isle of Man and Isles of Scilly
£29.95
Not sure if we deliver to your area? Get in touch and we'll confirm.
The Process
What to Expect
Order Confirmation
You'll receive an email confirming your order and estimated delivery timeframe
Dispatch Notification
When your order leaves our warehouse, you'll receive tracking details
Delivery Booking
For larger pieces, we'll call to arrange a convenient delivery slot
Safe Delivery
Your lighting arrives carefully packaged with all fittings and instructions
Preparation
Before Your Delivery Arrives
- ◆ Check dimensions - For larger chandeliers and pendants, ensure you have adequate ceiling height and that the fixture will fit the intended space.
- ◆ Arrange installation - All electrical work should be carried out by a qualified electrician. We recommend arranging this before delivery.
- ◆ Someone needs to be home - An adult must be present to accept and sign for the delivery.
- ◆ Check on arrival - Please inspect items for any transit damage before the driver leaves. Report any issues immediately.
Peace of Mind
Returns & Exchanges
30-Day Returns
Changed your mind? No problem. Return unused items in their original packaging within 30 days of delivery for a full refund.
Return shipping costs apply for change-of-mind returns. Items must not have been installed or wired.
Damaged or Faulty Items
If your item arrives damaged or develops a fault, contact us immediately. We'll arrange collection and replacement at no cost to you.
Please photograph any damage before contacting us - this helps us process your claim quickly.
Questions about returns? Call us on 07963 242210 or email hello@luxurystores.co.uk
Common Questions
Delivery FAQs
How Much Does Delivery Cost?
Delivery is free on every order to UK mainland addresses, with no minimum spend. For the Scottish Highlands, Northern Ireland, the Isle of Man and the Isles of Scilly, a flat delivery charge of £29.95 applies regardless of order size. Your delivery charge is shown at checkout.
Do You Install Lighting?
We deliver lighting but don't provide installation services. All electrical installation should be carried out by a qualified electrician for safety and warranty purposes.
Can I Track My Order?
Yes. All orders receive tracking information once dispatched. For specialist deliveries, you'll receive direct communication from our delivery team.
What If I'm Not Home for Delivery?
For small items, the courier will leave a card and attempt redelivery. For larger items, we'll contact you to reschedule at no extra cost.
Are Bulbs Included?
This varies by product - please check the individual product description. Where bulbs are not included, we specify the bulb type required so you can purchase separately.
Questions?
Need More Information?
Our team is happy to answer any delivery questions before you order.